We worked through the Sterling Challenge and found that there were things that managers could do to support an organization's journey through continuous improvement. Below is a link to the sterling home page:

http://www.floridasterling.com/

Here is a short list of learnings from the label game we played in this class:

*       Perceptions are not always true
*       You should make your own judgements about people
*       Perceptions can change a person's entire personality, such as when a teacher warns other teachers about 'certain kids' in class.
*       There is a tendency to live up to what people want you to be
*       Perceptions impact productivity, behavior, and impacts your mental well being.
*       Perceptions can create a 'hostile work environment'
*       Perceptions affect how you deal with people, "going postal"
*       Some perceptions affect entire groups of people, based on preconceived notions of race, color, national origin, handicap, etc.
*       Perceptions can be the basis of personal prejudices.
 

Please submit your CPM outside requirement work on "work process improvement" to the Davis Award
Panel.  You can find a nomination form on the web page: http://www.floridataxwatch.org/

Don't Forget to visit the CPM Web Page for our schedule:  http://www.fsu.edu/~cpm/
Visit Sterling's web page to see how other organizations improve: http://www.floridasterling.com/

If you need any help or suggestions on completing the outside requirements for the CSM then please send me an E-mail.  Remember,
you need to be finished with all the outside requirements around the end of March 2001 so that you can graduate in May of 2001 at the
annual CPM Graduation in Tallahassee Fl. At the University Center. You can make this target date.  If you think you will have a problem
meeting this date, call or e-mail me and I will get you on the right track to meet it.