College of Information

Research at CI

Research at FSU

Lorri Mon, Assistant Professor

Research Interests:

e-government, digital reference, and computer-mediated communication.

Selected Research & Publications:

2008, "Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions," with Dr. Jeffrey Pomerantz of UNC-Chapel Hill and Dr. Charles R. McClure of FSU. Portal: Libraries and the Academy, 8(1): 15-30.

2008, "The Internet Public Library as Service-Based Experiential Learning," with Dr. Denise E. Agosto, and Dr. Eileen G. Abels of Drexel University, and Dr. Lydia Eato Harris of Rutgers University, in The Service Connection, edited by Dr. Loriene Roy, ALA President. Chicago: American Library Association, (pending publication in Summer 2008)

2008, "Reference Service Encounters in Face-to-Face and Virtual Environments," book chapter in American Library Association's ACRL Publications in Librarianship book series, Academic Library Research: Perspectives and Current Trends, with Dr. Marie Radford of Rutgers University, (accepted 2007, pending publication in Summer 2008)

2007, "The Internet Public Library: An Online Learning Laboratory for Digital Libraries," ACM Digital Library, with Dr. Larry Dennis & Dr. Kyunghye Kim of FSU, http://portal.acm.org/citation.cfm?doid=1255175.1255312

2007, "The Thank You Study: User Feedback in E-mail 'Thank You' Messages," Reference and User Services Quarterly (pending: Vol. 46, No. 4, Summer 2007.)

2006 (Jan/Feb), "Digital Reference and Ubiquitous Computing in the Classroom," Knowledge Quest, Vol. 34, No. 3.

2006 Dissertation, "User Perceptions of Digital Reference Services."

2005, "Face Threat," in Theories of Information Behavior, Fisher, K. E., Erdelez, S., & McKechnie, E. F. (Eds.). Medford, NJ: Information Today.

2003, with John Shuler, "Understanding Government Digital Reference: The DOSFAN Partnership at UIC," in Implementing Digital Reference Services: Setting Standards and Making It Real, David Lankes et al., Eds. New York: Neal-Schuman, pp. 21-28.

2000, "Digital Reference Service," Government Information Quarterly, 17(3): 309-318.

2002, Washington State Library Information Literacy Project, with Dr. Mel Oyler

Grants/Awards:

2007 Laura Bush Grant 21st Century Librarian Grant - $613,478 for A Virtual Learning Laboratory for Digital Reference: Transforming the Internet Public Library, together with Dr. Sabah Currim of FSU, and Dr. Eileen Abels & Dr. Denise Agosto of Drexel University

2007 First Year Assistant Professor Research Grant - $16,000 for “The Clearinghouse of Library and Information Science Education,” Florida State University

2007 Research Grant - $5,000 for Who's Asking? Geography and Demographics of Florida's Ask A Librarian Service, Division of Library and Information Services, The Florida State Library, Florida Department of State, with the College of Information Information Use Management and Policy Institute

2007 Elfreda Chatman Research Award - $1,000 for “Information Service Providers in Intermediated Information-Seeking in Virtual Worlds,” ASIS&T SIG-USE

2007 ALISE Research Grant - $5,000 for Remote Reference in Practice and the Classroom, ”with Dr. Eileen Abels, University of Maryland & Dr. Denise Agosto, Drexel University

2007 Research Grant - $8,250 for Web 2.0 and Beyond - Libraries and Innovation in Question Answering Services from the College of Information Information Use Management and Policy Institute

2003 OCLC/ALISE Research Grant - $15,000 for The Thank You Study, with Dr. Joseph W. Janes

Classes Taught:

LIS 5661: Government Information, Spring 2009, Florida State University (distance course), Syllabus (Word .doc)

LIS 5916: Virtual Reference Environments, Fall 2007, Florida State University (distance course) Syllabus (Word .doc) | Blackboard site

LIS 5603: Intro to Information Services, Spring 2007 & Spring 2008, Florida State University (distance course) IPL Tour ppt | IPL Checklist doc

LIS 5603: Intro to Information Services, Fall 2006, Florida State University (distance course)

dmLIS 520: Information Resources, Services and Collections, University of Washington, Winter 2005 (distance class)

dmLIS 521: Principles of Information Services, University of Washington, Spring 2005 (distance class) and Autumn 2005.

LIS 522A Collection Development, University of Washington, Winter 2005

INFO 320B (TA), University of Washington, Fall 2004

LIS 529B: Digital Reference Theory, University of Washington, Summer 2004

dmLIS 521: Principles of Information Services, University of Washington, Spring 2004 (Distance class)

LIS 521: Principles of Information Services, University of Washington, Winter 2004

LIS 529B: E-Government & the Digital Citizen, University of Washington, Summer 2003

LIS 520: Information Resources, Services, and Collections, University of Washington, Fall 2002

Digital Reference Experience:

Former volunteer digital reference administrator for The Internet Public Library

Former digital reference administrator for the U.S. Department of State's DOSFAN service

Volunteer digital reference librarian for the Virtual Reference Desk consortium

Conference Presentations:

ALISE Conference 2008, "Experiential Learning in Virtual Environments: The Internet Public Library, Second Life, and Web 2.0," Distance Education SIG Session, (1/9/08)

ASIS&T Conference 2007, "The Geography of Virtual Questioning: Mapping Florida's Ask-a-Librarian Service," ASIS&T Poster Session & Conference Proceedings, (10/22/07)

ASIS&T Conference 2007, "Web 2.0: A New Dynamic in Information Services for Libraries," ASIS&T Poster Session & Conference Proceedings, (10/22/07)

LRS-IV Conference 2007, "Questioning in Context: The Geography of Florida's Ask-a-Librarian Service," (10/11/07)

JCDL Conference 2007, "The Internet Public Library: An Online Learning Laboratory for Digital Libraries," demonstration session, (6/20/07)

ALISE 2007, Invited Presenter, "Teaching with Technology," Best Practices for Online Pedagogy: Preparing WISE Scholars, WISE Consortium and ALISE Distance Education SIG, January 15, 2007.

ALISE 2007, "Seeing Ourselves through Users’ Eyes: Reflections on Digital Reference Services," Juried Papers Session 1: Reflections on Virtual Reference, Habits of Mind and Practice: Preparing Reflective Professionals, January 16, 2007.

WLA, 2005: "What's New in Reference Research," with Dr. Matthew Saxton.

ALISE, 2004: "The Thank You Study."
OCLC, 2004: Report

Virtual Reference Desk, 2003: "The Thank You Study," with Dr. Joseph W. Janes.

ASIS&T 2003: "Getting Your Money's Worth," panel on economics and virtual reference services (see bibliography) with Dr. Joseph W. Janes, Dr. Matthew Saxton, and Lydia Harris.

VRD 2001: "DOSFAN: Department of State Foreign Affairs Network," with John Shuler of the University of Illinois at Chicago.

Service:

2007-2008 Peer Reviewer, JASIST

Organizer, Distance Education SIG Session, "Experiential Learning in Virtual Environments: The Internet Public Library, Second Life, and Web 2.0," ALISE Conference 2008.

2007 Co-Editor, Special Issue on LIS Distance Education, Journal of Education for Library and Information Science (JELIS), with Dr. Michelle Kazmer & Lydia Harris

2004-2007 Elected Member at Large, Library Research Roundtable (LRRT), American Library Association

2007 Peer Reviewer, Government Information Quarterly

2003-2005 Member of the Board, Digital Reference Education Initiative (DREI)

1999-2001 Assistant Book Review Editor, Government Information Quarterly

1998-2001 Assistant Editor , DttP: Documents to the People